Concrete Machinery Service and Support
Choosing TONGFENG CCMS means partnering with a company that values your success as much as you do. We are dedicated to delivering not just equipment, but comprehensive solutions that drive your projects forward.
At TONGFENG, we are committed to exceeding customer expectations through continuous innovation, superior quality, and dedicated service. Our approach is to anticipate our customers’ needs and proactively address their concerns, ensuring seamless project execution and long-term satisfaction.
Once you choose TONGFENG, our comprehensive support system is at your service—ready to provide prompt, effective solutions anytime, anywhere. Our global service network, professional teams, and robust technical support infrastructure are designed to respond swiftly to your requirements, ensuring minimal downtime and optimal performance.
TONGFENG always attaches great importance to service at each and every stage to ensure the continuous, stable operation of our machines to achieve their maximum utilization and productivity. Combined with our slogan, standard service and value-added service are offered to cater to all your needs. Standard Service – Receiving Inspection, Pre-Delivery Inspection, Delivery Inspection, three Periodic Inspections, and an on-call service can cover the entire life cycle of each machine. Value-added Service – Provide proper project construction plan if needed; – Appoint special long-term on-site service engineer for your project; – Workshop overhauling; – “Service Miles and Smiles”.
TONGFENG is committed to providing best-in-class technical support. Our technical representatives have professional knowledge of construction, so you can find the answers to your questions from local distributors, regional service centers, up to our Headquarters. – Experienced service engineers of distributors respond to your on-site service request 24/7/365; – Regional service engineers in your local area are also there to provide further support; – Service experts at CCMS headquarters serve with the most specialized solution in all matter related to you every need.
Training is another basic element of TONGFENG CARE. To ensure customers fully understand our products and to impart relevant know-how to machine operators, TONGFENG offers a range of training support. Participating in TONGFENG training will help you learn to maintain machinery more safely, effectively, and efficiently, thereby improving equipment productivity, prolonging equipment life, and maximizing your return on investment. Our training courses can be held either at our headquarters, at one of our Regional Training Centers, at one of our distributors, or even at the job site. We also provide tailor-made training (different levels) using various teaching methods (theory, field, online, and simulators) for optimum learning. For more information about training, please contact us.
